Welcome to the ‘BookInBeauty’ website. This website is owned and operated by Book In Beauty LTD.
(Book In Beauty LTD.’ or ‘BookInBeauty’ or ‘us’ or ‘we’).
Registered office: Kemp House, 160 City Road, London, EC1V 2NX England. Registered number:
12207521 (England and Wales). If you have any questions about these terms & conditions or have
any comments to make about our website, please email our customer services team at
Your use of the website (“Our Site”), Our App (“Our App”) and Our Telephone Booking Service
(collectively ” Our Booking Services “) is subject to these terms and conditions together with any
additional terms and policies referred to in them (“Our Terms”).
These terms and conditions of service together with any terms and policies referred to in them
constitute a legally binding agreement between you and Book In Beauty Ltd. Our Terms govern your
use of this website and also our App and our telephone booking services. By using our Site or
Booking Services, you agree to abide by these terms.
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make
a booking with a beauty professional found by using our service (“the Services”).
Our Site and Site Services are intended solely for persons who are 18 or older. Any access to or use
of our Site or Services by anyone under 18 is expressly prohibited. By accessing or using our Site or
Services you represent and warrant that you are 18 or older.
When booking a beauty service, Book In Beauty Ltd acts as a booking agency for self-employed
Beauty Professionals. Our contract with you is limited to the provision of use of our Website.
Book In Beauty Ltd provides a Booking Services for a range of treatments that are performed in each
and every case by an independent self-employed beauty professional (“Independent Beauty
Professionals”). In providing this booking service, BookInBeauty acts as the agent of these
Independent Beauty Professionals. BookInBeauty has no responsibility for any services which you
book through us: we are simply involved with the booking process.
Your Independent Beauty Professional is responsible for providing the Services to you and you have
a direct contract between you and the Independent Beauty Professional concerning the provision of
Services. This contract does not include us. You and the Independent Beauty Professional are
responsible for any taxes arising as a result of the Services.
Whilst BookInBeauty reviews all Applications and assesses Independent Beauty Professionals who
wish to provide these Services, we do not guarantee or warrant, and make no representations
regarding the reliability, quality or suitability of the Independent Beauty Professionals. This is
entirely a matter for you. Accordingly, you acknowledge and agree that BookInBeauty does not have
any obligation to conduct any background checks on any Independent Beauty Professional and have
no obligation in respect of any service they may provide.
When interacting with any Independent Beauty Professional you should exercise caution and
common sense to protect your personal safety, details and property, just as you would when
interacting with other persons who are unknown to you.
By ‘Posting a Job’ on our website or over the phone, you warrant that you agree to provide
complete, correct and true information.
After ‘Posting a Job’, you will receive an email from us acknowledging that we have received your
post and that is has been uploaded to the site. All Jobs will be posted to our site within 24 hours
unless we need more information from you. Once you have received quote(s) for your treatment , it
is then your decision which Independent Beauty Professional you choose and you must accept the
quote for this booking to be confirmed.
The Contract between you and the Independent Beauty Professional will only be formed when you
confirm and book the beauty professional for the treatment.
You agree that you will not seek to book any Services from any said Independent Beauty Professional
other than via Our Site or Our App for the duration of this agreement and in the 3 months after the
termination of this agreement.
Price and Payment
We do NOT collect any payment you and the Independent Beauty Professional agree upon.
It is between you and the Independent Beauty Professional to agree and exchange payment or the
We have an agreement with each Independent Beauty Professional under which we are entitled to
charge them a monthly fee for using our Booking Services portal. The monthly fee entitles the
Beauty Professionals to apply for an unlimited amount of jobs on the site.
In addition to the responsibilities noted above, it is your responsibility to provide complete and
accurate information at the time of booking. Failure to provide complete and accurate information
may result in a rejection of your booking request, cancellation of your booking or an inability of the
booked Independent Beauty Professional to provide the Service as requested. Such failure may also
result in loss or incorrect delivery of your booking confirmation.
Cancellation & Refunds
You acknowledge that you do not have any statutory right to cancel a booking made for a Beauty
Service. However, you have a contractual entitlement to cancel any booking you have made with an
Independent Beauty Professional through us in the following circumstances and on the described
You may cancel a confirmed booking at any time via the app or by contacting us at
You can cancel free of charge within 10 minutes of making a booking, for example if you have
selected an incorrect time slot by mistake.
Less than 24 hour’s notice. Any cancellations made within or less than 24 hours of your confirmed
booked appointment shall incur a cancellation charge of 100% of the cost of the Service.
Rescheduling appointments. The cancellation charge will be waivered if you if you reschedule your
booking with the same beauty professional more than 12 hours in advance of the beauty
appointment. (Please note the rescheduled booking cannot be cancelled within 10minutes of
amending the booking).
Beauty Professional Cancellation
Less than 24 hour’s notice.
The first time this happens within a 12-month period, BookInBeauty will honour the cancelation as
If it happens a second time within the same 12- month period, BookInBeauty will remove 2 stars
from the Independent Beauty Professional’s star rating and a review will be added to their profile
stating that the Independent Beauty Professional cancelled a job.
Should it happen on a third occasion within the same 12-month period, BookInBeauty will remove
the Independent Beauty Professional from the site.
Beauty Professionals who have been removed will no longer appear on the site.
A cancellation fee is charged in order to compensate the Independent Beauty Professional because it
is not reasonable to expect that Independent Beauty Professional to be able to provide servies at
another booking where you cancel with short or no notice.
Cancellation fees may in our absolute discretion be a waived where you have been unable to cancel
a booking without incurring the cancellation fee for genuine reasons which were outside of your
control. Where cancellation fees are waived by us, we act as agent of the Independent Beauty
Professional who is the principal in supplying the Beauty Services.
If you violate any of the Terms, your permission to use the Services and Website will automatically
We reserve the right to cancel any Booking without notice or cause.
Promo Codes and Referrals
We may from time to time create and offer promotional codes and referral codes (together “Codes”)
that can be redeemed on the Site against purchases of a monthly subscription. Codes will only be
valid for a period of time stated on or with them.
Promo Codes do not have any cash value.
Discounts cannot be used in conjunction with any other offers or discounts.
Customers deemed to be abusing the terms of these promotional credits will have credits removed
from their account and/or their account closed.
We request that you treat all Independent Beauty Professionals with courtesy and respect and that
you provide them with a safe, clean and appropriate location to perform the Services. Independent
Beauty Professionals shall be entitled to refuse to perform Services in the event that you have not
provided a safe, clean and appropriate location for them or you behave towards them in a manner
which is discourteous, disrespectful, abusive or otherwise inappropriate. We reserve the right to
withhold access to the Site Services at our absolute discretion in the event that you behave towards
any Independent Beauty Professional in a manner which is discourteous, disrespectful or abusive or
which we otherwise deem to be inappropriate.
BookInBeauty, the BookInBeauty logo, brand and all other intellectual property rights, trademarks,
service marks, graphics and logos used in connection with the Site, App or the Services (whether
registered or unregistered) belong to us or our licensors (as are applicable) and are protected by
intellectual property law. Nothing in these Terms grants you any rights in the Site, App or Booking
Services or the content within the same. All rights are reserved.
Accuracy of Information and Availability of the Site
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot
promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any
purpose. Any reliance that you may place on the information on this Site is at your own risk. We may
suspend or terminate operation of the Site at any time as we see fit. Any Content is provided for
your general information purposes only and to inform you about us and our services and other
websites that may be of interest. It does not constitute technical, financial or legal advice or any
other type of advice and should not be relied on for any purposes. While we try to make sure that
the Site is available for your use, we do not promise that the Site is available at all times nor do we
promise the uninterrupted use by you of the Site.
As noted above, we introduce individuals seeking Beauty Services to Independent Beauty
Professionals seeking to provide such Beauty Services. We are not liable or responsible for the
fulfilment of any booking or the performance of the Independent Beauty Professionals. You
acknowledge and agree that we are not responsible for addressing any claims you have as regards
any Independent Beauty Professionals or any Beauty Services, however we do try to assist by
providing the intermediary services around resolving disputes and complaints as mentioned above.
Content on Our Site and Our App which is made available as part of Our Booking Services is provided
for your general information purposes only. Nothing contained on Our Site, Our App or
communicated any other way as part of Our Booking Services constitutes, or is meant to constitute,
advice, opinion or guidance of any kind. We are not a health care provider nor do we provide
medical advice or medical treatment. References in Our Site, Our App and elsewhere to “Treatment”
and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The
information presented on Our Site and otherwise as part of Our Booking Services is not intended to
diagnose health problems or to take the place of professional medical care. Should you have a
medical issue you should always consult with a qualified medical professional.
We make no warranty or guarantee that Our Site, Our App or any other aspect of Our Booking
Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or
available. We make no guarantee of particular results or outcomes by use of Our Site, Our App or
any other aspect of Our Booking Services.
Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to
exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or
personal injury caused by the negligence of BookInBeauty, fraud or fraudulent misrepresentation by
BookInBeaut, or any matter which it would be illegal or unlawful for BookInBeauty to exclude or
limit, or to attempt or purport to exclude or limit, its liability.
We are not liable or responsible for any errors in or failure to provide Our Booking Services due to
your error or failure to provide accurate and complete information
Whilst we make every effort to ensure that Our Booking Services are available, we do not represent,
warrant or guarantee in any way the continued availability at all times or the uninterrupted use by
you of Our Booking Services. We reserve the right to suspend or cease the operation of all or part of
Our Booking Services from time to time at our sole discretion.
Limitation of liability
By using our Site, our App or our Service, you agree to hold Book In Beauty Ltd free from liability or
responsibility for any damage that might arise out of the transaction between you and our Site, our
App or any Independent Beauty Professional.
Book In Beauty Ltd. makes no representations or warranties in connection with our Site or our App,
whether express or implied, including but not limited to warranties of satisfactory quality, non-
infringement or fitness for a particular purpose, except to the extent such warranties are not legally
Use of our Site and our Site Services is on an “as-is” and “as available” basis. In no event shall we be
liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages
whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of
goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use
or performance of our Site, our Site Services or Independent Beauty Professionals Services, or with
the delay or inability to use the Site, Site Services or Independent Beauty Professionals Services, or
with the provision of or failure to provide the Site, Site Services or Independent Beauty Professionals
Services. Nothing in these Terms will exclude or limit any warranty implied by law that it would be
unlawful to exclude or limit; and nothing in these Terms will exclude or limit our liability in respect of
any: death or personal injury caused by the negligence of BookInBeauty, fraud or fraudulent
misrepresentation by BookInBeauty, or any matter which it would be illegal or unlawful for
BookInBeauty to exclude or limit, or to attempt or purport to exclude or limit, its liability.
You agree to defend and indemnify us from and against any claims, causes of action, demands,
recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature
including but not limited to reasonable legal and accounting fees, that arise from or relate to your
use or misuse of, or access to Our Booking Services and otherwise from your violation of Our Terms.